- #PINK MINIMALIST CAKE DRIVERS#
- #PINK MINIMALIST CAKE DRIVER#
Where items are uncollected from our store for more than 1 day, they will be disposed of.Īll orders and items are carefully checked and sent out in good condition. Arrange for your own 3rd party delivery service like grab car to collect the items from our store during our operating hours once it has been brought back by the driver. Collect the items at our store during our operating hours on the next day. We are not able to promise there would be a slot available. #PINK MINIMALIST CAKE DRIVERS#
We may arrange for re-delivery for you but this is subjected to availability of our drivers and schedule. Collect the items at our store on the same day during our operating hours once the items have been brought back by the driver. The buyer/someone on the buyer's behalf is required to: No requests for refunds of the item(s) and/or delivery fee will be entertained due to the perishable nature of our products and our on-demand delivery service. Drivers will bring the items back to our store after completing all the deliveries following the assigned route. The buyer will be notified via the email that was used to place the order. #PINK MINIMALIST CAKE DRIVER#
Other circumstances that prevent the driver from passing the items to the recipient/someone on behalf of the recipient on a case-to-case basis. The recipient/buyer requests the driver to wait at the delivery address for longer than 10 minutes. The recipient does not consent to leaving the items with someone else or in some other area within the premises. The recipient refuses to accept the items. The recipient is not willing to collect the order from the driver at the drop-off point/lobby/ground floor of the given delivery address. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the delivery successfully. The delivery address given is incorrect or insufficient or not searchable on Google Maps. There is no such person at the delivery address. There is no one present to collect the order on the recipient's behalf on the driver's arrival at the delivery address. The recipient is not at home/present on the driver's arrival at the delivery address. The recipient is unreachable/uncontactable on the driver's arrival at the delivery address. Unsuccessful delivery means a driver has been assigned to your order, but due to the reasons below, the driver cannot deliver the items to the recipient. 
We will assess and investigate the matter, and decide the next steps to be taken according to their discretion, taking into account all relevant factors. We would need to be notified on the day the items are delivered of any defects/damage that occur because of delivery (proof of defect/damage is required). They are encouraged to let the driver know (before the driver leaves) of any defects/damage if possible. Persons collecting the items from the drivers are required to check that the items are in good condition upon receiving them. It has been left at the guardhouse, receptionist, with a neighbour, or a place requested or consented by the recipient or someone on behalf of the recipient (this includes the buyer).
It has been passed to the recipient/someone on behalf of the recipient.It is recommended to have someone hold the cake on your lap throughout the journey.ĭelivery Information Option 1: Flexi-Deliveryĭeliveries are considered successful where: It is highly recommended that you drive when self collecting customised cakes (both one tiered or two tiered) as the cake would be packed in a transparent box tied with ribbon.
We don't take any responsibility for the items once they have left our premises.They can last in a car ride with the AC on high for about 1 hour.All cakes and tarts need to be transported by car and placed on a flat surface, eg.Please arrange for your own 3rd party delivery service if you have opted for self-pickup and are not able to come over to our store to collect your order from us.
We do not make any delivery arrangements or book and arrange 3rd party delivery services on behalf of pickup customers. It is advisable that the driver takes a picture of all the items of your order before and after delivering them to you. We do not take responsibility for any problems, issues, or situations that arise from and arise because of the 3rd party delivery service as well as for the items once they have left our premises. You are required to clearly provide the driver with your name and order number as they will need to present it to us in order to collect your order. If you are arranging for a 3rd party driver to collect your order from us, please ensure that a car is selected and not a motorcycle.
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